Frequently asked questions
What is the return policy?
Return & Exchange Policy
We don’t offer returns at this time — but we do want you to love what you ordered.
If your piece isn’t quite right, we’re happy to offer an exchange within 14 days of delivery. Items must be:
- Unworn and in original condition
- In original packaging
- Accompanied by proof of purchase
To start an exchange, reach out to us at stellajewelco@gmail.com with your order number and the item you'd like to exchange.
Please note:
- Sale items and custom pieces are final sale
- Customers are responsible for return shipping costs
- Exchanges are processed once the original item is received and inspected
We appreciate your understanding — each Stella Co. piece is made with intention and care, and we want your experience to reflect that.
Are any purchases final sale?
All final sale items are not eligible for return or exchange. This includes:
- Marked-down or clearance items
- Limited-edition drops marked as "final sale"
- Custom or personalized pieces
- Gift cards
We recommend double-checking your order before completing checkout, as all final sale purchases are considered final.
When will I get my order?
Shipping Policy
We currently ship within the U.S. (international coming soon). All orders are processed within 5-7 business days after purchase.
Once shipped, you’ll receive tracking information via email. Delivery times may vary based on your location and any carrier delays, but here’s what to expect:
Standard Shipping
- 3–7 business days
- Flat rate
Expedited Shipping
- 1–3 business days
- Available at checkout for an additional fee
Additional Information
- We do not ship on weekends or holidays
- Stella Co. is not responsible for packages lost or delayed by the carrier
- Please ensure your shipping address is accurate at checkout — we are unable to reroute orders once shipped