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Frequently asked questions

Return & Exchange Policy

We don’t offer returns at this time — but we do want you to love what you ordered.

If your piece isn’t quite right, we’re happy to offer an exchange within 14 days of delivery. Items must be:

Unworn and in original condition
In original packaging
Accompanied by proof of purchase

To start an exchange, reach out to us at stellajewelco@gmail.com with your order number and the item you'd like to exchange.

Please note:

Sale items and custom pieces are final sale
Customers are responsible for return shipping costs
Exchanges are processed once the original item is received and inspected

We appreciate your understanding — each Stella Co. piece is made with intention and care, and we want your experience to reflect that.

All final sale items are not eligible for return or exchange. This includes:

Marked-down or clearance items
Limited-edition drops marked as "final sale"
Custom or personalized pieces
Gift cards

We recommend double-checking your order before completing checkout, as all final sale purchases are considered final.

Shipping Policy

We currently ship within the U.S. (international coming soon). All orders are processed within 5-7 business days after purchase.

Once shipped, you’ll receive tracking information via email. Delivery times may vary based on your location and any carrier delays, but here’s what to expect:

Standard Shipping

3–7 business days
Flat rate

Expedited Shipping

1–3 business days
Available at checkout for an additional fee

Additional Information

We do not ship on weekends or holidays
Stella Co. is not responsible for packages lost or delayed by the carrier
Please ensure your shipping address is accurate at checkout — we are unable to reroute orders once shipped

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